This section will provide tips and best practices to keep your account safe from unauthorized access. This section provides solutions to common login issues, ensuring that you can resolve them swiftly. After verification, you can proceed to log in using your new credentials. Assuming that you’re eligible to create an account, everything should go smoothly.
Player’s withdrawal has been denied.
The Complaints Team had advised the player that it was common for withdrawals to take some time due to processing, possible KYC verification, or a high volume of withdrawal requests. The player later confirmed that the payout was received, but not in GBP, resulting in a conversion fee. The Complaints Team clarified that transaction and currency exchange fees were usually beyond the control of the casino and marked the complaint as resolved. The player from the United Kingdom had experienced difficulties with withdrawal from an online casino. Despite having their account verified and providing deposit proof multiple times, the casino consistently declined their withdrawal requests.
Player’s account was closed, his winnings were subtracted, and the withdrawal request remains unfulfilled.
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User reviews of Jokabet Casino
- The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account.
- From looking at the latest information on the official site, we found that there was no separate welcome bonus for sports bettors.
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- After several email exchanges and investigations, the casino had decided to refund the player’s winnings.
- We attempted to gather more information from the player to investigate the issue.
- Jokabet is safe and secure to play on, and it has its Curaçao licence to prove it.
- Nestled within the digital corridors of Jokabet lies an extraordinary array of casino games, each designed to whisk you away to a land of excitement and riches.
He claimed that the online casino, Jokabet, cancelled withdrawals within 24 hours, despite his account being fully verified. We asked the player to provide a screenshot of his withdrawal history and enquired about his past withdrawal experiences. However, the player did not respond to our request for additional information. However, she had faced difficulties when the casino refused her withdrawal request of £100, failed to send a promised resolution email, and subsequently locked her out of her account. We had attempted to investigate the issue, asking for further details from the player, but received no response.
Player is seeking a refund due to challenging wagering requirements.
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Player’s refund is delayed due to ID issues.
But it doesn’t stop there; Jokabet showers its players with generous bonuses and promotions, propelling your journey into the casino cosmos. The rewards are bountiful, ensuring that your odyssey is not only thrilling but potentially profitable. Welcome to a world where the dice roll in your favor, the cards reveal your destiny, and every bet is a step towards unparalleled excitement. For players looking for a reliable online casino with a wide variety of gaming options and strong customer support, Jokabet is an excellent choice. Additionally, exploring Jokabet’s sister sites can provide a broader gaming experience, especially for those interested in niche offerings or alternative promotions. While there are some minor areas that could be improved, such as withdrawal times and regional availability of bonuses, the overall experience at Jokabet is highly positive.
- The app is designed to provide a smooth user experience, ensuring quick access to over 4,800 games.
- The player alleged that the casino had breached their terms and conditions by allowing her to deposit up to £2,000 daily without any contact regarding responsible gambling.
- We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country.
- He had requested a refund, arguing that the casino should have prevented him from depositing and playing.
- The player from Malaysia faced issues with withdrawing 600€ due to verification requirements for a crypto deposit.
- However, without further confirmation from the player that the situation was indeed resolved, we had to reject the complaint.
Player’s withdrawal has been delayed.
The player from Colombia faced difficulties withdrawing winnings after six days of attempting to do so. The cryptocurrency withdrawal option was unavailable, despite having previously made withdrawals and having his ID verified for over two months. The casino indicated they needed to consult the payment provider but did not provide a resolution timeline. The issue was resolved after the player confirmed that the last approved withdrawal was successful. The player from the United Kingdom raised concerns about the casino that did not accept UK players. He had been allowed to sign up and deposit large amounts without any gambling restrictions, which led to a financial burden.
Withdrawal Information
The player from the United Kingdom found it unfair that the casino accepted deposits but did not allow withdrawals for UK players. The player expressed concerns about the casino’s handling of UK accounts, stating that it was misleading and unfair to allow deposits without the possibility of withdrawal. The player from the United Kingdom expressed frustration about receiving only a 20% refund despite similar cases where full refunds had been granted. He pointed out concerns regarding the casino’s treatment of UK players and the use of improper merchant codes for payments. Due to the player’s lack of response to inquiries, the complaint was ultimately rejected.
How to Register at Jokabet Casino
- New players are first greeted with a 100 First Deposit Bonus up to €150, along with 150 Free Spins.
- We had advised the player on how to safely provide these documents while protecting his sensitive information.
- Despite having provided various forms of ID and a digital signature, the casino required a paper copy, which the player could not provide due to a lack of access to a computer or printer.
- The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account.
- As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers.
- The casino had asked for a bank statement, and the player had provided it.
The casino claimed it was a programming error and offered no compensation, which led the player to question potential past losses and consider discontinuing play. The Complaints Team attempted to gather more information from the player regarding his game history and winnings but received no response. As a result, the complaint was rejected due to insufficient information for further investigation. The player from the United Kingdom had requested a withdrawal prior to submitting their complaint.
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- The player from the United Kingdom won a jackpot of £75,000 on Jokabet and faced issues with extra verification of the deposit transaction required for the withdrawal.
- We checked the bottom of the main page, and we saw a link to a casino application.
- The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers.
- The following table provides details on the casino’s win and withdrawal limits.
- In our review of Jokabet Casino, we thoroughly read and reviewed the Terms and Conditions of Jokabet Casino.
- The list of the hottest titles already displays a lot of diversity in terms of themes and features.
New players are first greeted with a 100 First Deposit Bonus up to €150, along with 150 Free Spins. The free spins can be used on popular slots like Gates of Olympus or Aztec Magic Deluxe, which are known for their thrilling gameplay and rewarding features. At the Jokabet online casino, UK players can enjoy a top-notch gambling experience. Keeping with the times, our Curacao-licensed casino offers players a mobile Jokabet app for both Android and iOS devices.
Despite being under their limit and having their account verified, the casino repeatedly declined the withdrawal and refunded the winnings to the player’s account. The player sent proof of communication with the casino but failed to respond to further inquiries from us. The player from Quebec had a pending withdrawal of 4979 euros since May 22nd and faced repeated refusals despite completing numerous verifications. The casino did not accept his proof of funds, although he had received a previous payout of over euros in March.
Player receives no reply after account issues.
Later, it turned out that the disputed amount represented only the sum of the user’s deposits lost at the casino by playing. Therefore, we were forced to reject the case with the disputed amount decreased by the remaining amount of the deposits the player would like to receive back. The player from the United Kingdom had self-excluded from the casino but was allowed to deposit £5065 and later lost more funds without playing. Additionally, £650 in cashback had disappeared, and the casino suspended her account without responding to his inquiries.
Player’s withdrawal has been restricted.
However, despite extending the response time, the player failed to provide further details. Therefore, we were unable to proceed with the investigation and had to reject the complaint. The player from the United Kingdom faced persistent harassment from the casino, receiving at least four phone calls daily despite having requested to be removed from their contact list. He described the situation as harassment and had blocked numerous numbers used by the casino.
- To start using cryptocurrency at JokaBet, simply select your preferred crypto option from our cashier section and follow the straightforward deposit instructions.
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- The issue was resolved after the player provided the necessary documentation, and the casino acknowledged a misunderstanding regarding the refund amount.
- Even though it’s created using a mobile-first design (more on this later!), old-school players can still benefit from the lightweight desktop interface.
- Jokabet Casino is an online gaming site that has become quite popular amongst players due to its extensive selection of casino games, easy-to-use design, and lucrative incentives.
- The complaints team had explained that they could not assist as the casino was operating under Curaçao laws, not UKGC.
- However, she had faced difficulties when the casino refused her withdrawal request of £100, failed to send a promised resolution email, and subsequently locked her out of her account.
- The issue was marked as resolved, with the player having received his funds.
It’s advised to change your password every few months to maintain optimal account security, especially after accessing your account from unfamiliar devices. Yes, Joka Bet is compatible with most modern browsers, including Chrome, Firefox, and Safari, ensuring smooth access across multiple devices. If you exceed this limit, your account may be temporarily locked, and you’ll need to reset your password or contact support for assistance. Discuss anything related to Jokabet Casino with other players, share your opinion, or get answers to your questions.
Waiting for casino to reply
When we tested the platform, we found that Jokabet UK has a well-designed interface that prioritises the user experience. The design elements were all very familiar, which made navigation practically second nature. No matter what type of gaming entertainment you prefer, you can find it all at Jokabet Casino.
The casino had suggested the player try an alternative account in the payment method. We extended the complaint’s timer by 7 days for the player’s response, but due to lack of further response from the player, the complaint was rejected. The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region. He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option. He argued that the “reverse withdrawal” option was illegal for UK residents.